Privacy Policy
Preamble
This Privacy Policy explains how LODAITES PERFUMES & COSMETICS TRADING LLC ("we", "us", "our") collects, uses, stores and protects personal data when you access or use the website www.lodaites.ae (the "Website").
We attach great importance to the protection of personal data and implement appropriate technical and organizational measures to ensure its security and confidentiality.
Personal data is processed in accordance with applicable data protection laws, including in particular:
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing regulations;
- where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR), notably if you are located in the European Economic Area.
The Privacy Policy applies solely to the Website www.lodaites.ae. We are not responsible for the privacy practices of third-party websites that may be linked to our Website.
Identity of the Data Controller
The data controller is:
LODAITES PERFUMES & COSMETICS TRADING LLC, a limited liability company incorporated in the United Arab Emirates Registered Office: Blvd Crescent, Tower 2, Sheikh Mohammed bin Rashid Blvd, Downtown Dubai, Dubai, United Arab Emirates.
Email: contact@lodaites.com
LODAITES PERFUMES & COSMETICS TRADING LLC operates the Website and is the licensee of the L'ODAÏTÈS ® brand in the GCC region.
Personal Data Collected
"Personal data" refers to any information that allows a natural person to be identified, directly or indirectly.
Depending on your interactions with the Website, we may collect the following data:
For individuals
- Title
- First and last name
- Email address
- Telephone number
- Postal address
- Date of birth (where applicable)
- IP address and browsing data
For companies
- Company name
- Company address
- Company website
- Company telephone number
- Professional contact email address
Providing personal data is mandatory when placing an order, as this information is necessary for order processing, delivery and invoicing. Failure to provide required data will result in the impossibility to complete the order.
Purposes and Legal Basis of Processing
We process personal data for the following purposes, based on one or more lawful grounds under applicable law:
- Performance of a contract (order processing, payment management, delivery, customer service);
- Consent (sending newsletters, marketing communications, beauty advice);
- Legal obligations (accounting, tax, regulatory requirements);
- Legitimate interests, where permitted (website security, fraud prevention, service improvement, analytics).
Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, and thereafter as required by applicable legal or regulatory obligations.
Certain data may be archived for a longer period where required to establish, exercise or defend legal claims.
Data Sharing and Recipients
Personal data may be accessed by authorised employees of LODAITES PERFUMES & COSMETICS TRADING LLC (marketing, sales, customer service, IT) and, where necessary, by management or legal advisors.
We may also share personal data with trusted service providers acting as data processors, including:
- Shopify Inc. | E-commerce hosting and infrastructure;
- Klaviyo | Email marketing and customer communications;
- Judge.me | Collection and display of customer reviews;
- Smile | Loyalty and referral programme management
Payment information is processed directly by secure payment service providers. We do not store full payment card details.
International Data Transfers
The Website is hosted by Shopify Inc., whose servers may be located outside the United Arab Emirates, including Canada.
Where personal data is transferred outside the UAE, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Cookies and Tracking Technologies
The Website uses cookies and similar technologies to improve user experience, analyze website traffic and offer tailored content.
Cookies may be used to:
- remember user preferences;
- measure audience and usage statistics;
- enable core website functionalities.
Users are informed of the use of cookies upon their first visit via a dedicated banner. You may accept or refuse cookies, or configure your browser settings to limit or block cookies. Please note that disabling cookies may affect certain functionalities of the Website.
For more information, users may consult: www.allaboutcookies.org.
Protection of Minors
The Website is intended for use by adults. If personal data relating to a minor is collected without appropriate authorization, we invite parents of legal guardians to contact us so that the data may be deleted.
Your Rights
Subject to applicable law, you may have the right to:
- access your personal data;
- request rectification of inaccurate or incomplete data;
- request deletion of your data;
- restrict or object to certain processing activities;
- withdraw your consent at any time.
Requests may be sent to: contact@lodaites.com.
We may request proof of identity to process your request.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect legal, regulatory or operational changes.
We encourage users to review this page periodically. The version in force is the one published on the Website at the time personal data is processed.